In Parcel & Express, a shipment is rarely just a shipment. In many cases, it comes with an urgent delivery promise. For Marc Kehler, forwarder with Parcel & Express export in Denmark, delivering on that promise requires much more than providing good service.

Lesley Gevers, one of our skilled forwarders, is quick to answer when asked about her most important daily responsibility. Her answer illustrates a deep commitment to uncomplicating her customers' world shared by her colleagues. This is how they apply it in practice.

A sales conversation may end with a solution on paper, but the real test begins when that solution is handed over to the people who need to handle it.

Not a day goes by without a mention of the Strait of Hormuz, which underlines the importance of the Gulf chokepoint and the ripple effects not only on global supply chains but also on the global economy and geopolitical turmoil that comes with it.

Who do you call when you have 160 classified goods containers that need storage for over six months?